Terms & Conditions
These Terms & Conditions govern all transportation services provided by King Bravo Transportation LLC (“Company”) to the Client or Passenger (“Client”).
By booking, reserving, or using our services, the Client agrees to the following terms.
1. Service Agreement
The Company provides pre-arranged luxury chauffeur transportation services including:
• Airport transportation
• Corporate transportation
• Executive travel
• Hotel and concierge transportation
• Special events
• Hourly charter service
• Private luxury transportation
All services are subject to vehicle availability and operational capacity.
⸻
2. Reservation & Booking Policy
Reservations may be made through:
• Online booking
• Telephone reservation
• Corporate account booking
• Hotel concierge referral
• Authorized travel coordinators
Reservations are confirmed only when:
• payment authorization is received
• deposit (if required) is collected
• confirmation number is issued
The Company reserves the right to decline reservations for safety or operational reasons.
⸻
3. Payment Authorization
Accepted payment methods include:
• major credit cards
• approved corporate billing accounts
• wire transfers for corporate clients
• invoicing arrangements for approved accounts
Payment authorization is required at the time of booking.
The Company may process charges prior to service.
Corporate accounts may receive Net-15 or Net-30 billing terms.
⸻
4. Rates, Fees & Billing
Service rates may include:
• base transportation rate
• hourly charter rate
• airport fees
• fuel surcharges
• tolls
• parking
• service charges or gratuity
Additional charges may apply for:
• extended waiting time
• additional stops
• route changes
• special requests
Rates are subject to change unless governed by a written agreement.
⸻
5. Deposits
Deposits may be required for:
• weddings
• multi-vehicle reservations
• special events
• hourly charters exceeding four hours
Deposits are non-refundable unless otherwise specified in writing.
⸻
6. Cancellation Policy
Cancellation deadlines:
Airport Transfers
• 12 hours prior to pickup
Hourly Charters
• 24 hours prior
Events / Weddings
• 14 days prior
Late cancellations may result in full reservation charges.
⸻
7. No-Show Policy
A reservation is considered a No-Show if:
• passenger fails to appear within the grace period
• passenger cannot be contacted
• passenger refuses service
Grace periods:
Airport pickup
• 30 minutes after flight arrival
Residential / hotel pickup
• 15 minutes after scheduled time
No-shows will be charged the full reservation amount.
⸻
8. Waiting Time Policy
Complimentary waiting time:
Airport pickups
• 30 minutes domestic
• 45 minutes international
Non-airport pickups
• 15 minutes
Waiting time beyond the grace period is billed in 15-minute increments.
⸻
9. Flight Monitoring
When flight numbers are provided, the Company monitors flight arrival status.
Pickup times may be adjusted accordingly.
The Company is not responsible for airline delays or airport processing delays.
⸻
10. Vehicle Substitution
The Company reserves the right to substitute vehicles due to:
• maintenance
• mechanical issues
• safety concerns
• operational requirements
Substitute vehicles will be equal or greater class whenever possible.
⸻
11. Passenger Conduct
Passengers must behave in a respectful and lawful manner.
Prohibited conduct includes:
• illegal drug use
• smoking or vaping
• excessive intoxication
• disorderly or abusive behavior
• unsafe passenger actions
Drivers may terminate service if safety is compromised.
Full charges will still apply.
⸻
12. Vehicle Damage Liability
Clients are responsible for damage caused by passengers including:
• interior damage
• upholstery stains
• broken equipment
• excessive cleaning
Damage fees may range from $250–$1,000+ depending on severity.
⸻
13. Alcohol Policy
Alcohol may be permitted when:
• allowed by local laws
• all consuming passengers are 21+
The Company reserves the right to prohibit alcohol if safety concerns arise.
⸻
14. Limitation of Liability
The Company shall not be liable for delays caused by:
• traffic conditions
• weather
• airline delays
• road closures
• accidents
• acts of God
Company liability is limited to the cost of the booked reservation.
⸻
15. Personal Belongings
Passengers are responsible for personal belongings.
The Company is not responsible for lost items.
Recovered items may be returned for a handling or delivery fee.
⸻
16. Safety Compliance
All vehicles comply with applicable regulations including:
• commercial vehicle safety standards
• chauffeur licensing requirements
• commercial insurance standards
Passengers must follow chauffeur safety instructions.
⸻
17. Privacy & Payment Security
Client information is collected only for operational purposes.
Payment data is processed through secure payment systems.
Client information will not be sold or shared with unauthorized parties.
⸻
18. Corporate Account Agreements
Corporate clients may enter written service agreements defining:
• negotiated pricing
• billing schedules
• service guarantees
Corporate accounts remain subject to these Terms & Conditions.
⸻
19. Force Majeure
The Company shall not be liable for failure to perform services due to events beyond reasonable control including:
• natural disasters
• government restrictions
• civil unrest
• public health emergencies
⸻
20. Governing Law
These Terms are governed by the laws of the State of Arizona.
All disputes shall be resolved in Arizona courts.
⸻
21. Acceptance of Terms
By booking transportation with King Bravo Transportation LLC, the Client acknowledges acceptance of these Terms & Conditions.
ADDITIONAL POLICIES SECTIONS
22. Gratuity & Service Charge Policy
Certain reservations may include:
• chauffeur gratuity
• service charges
• administrative booking fees
Standard gratuity may range from 18–25% depending on service type.
⸻
23. Airport Meet-and-Greet Policy
Premium airport services may include:
• chauffeur greeting passenger inside terminal
• luggage assistance
• passenger name signage
• escort to vehicle
Meet-and-greet services may involve additional fees.
⸻
24. Child Safety Policy
Passengers traveling with minors must comply with child restraint laws.
Available options may include:
• infant seats
• toddler seats
• booster seats
Car seats must be requested in advance.
⸻
25. Vehicle Capacity & Luggage Policy
Vehicle capacity is determined by:
• passenger count
• luggage volume
• safety regulations
The Company may require a larger vehicle if luggage exceeds safe capacity.
⸻
26. Corporate Confidentiality
The Company recognizes the confidential nature of executive travel.
Chauffeurs and staff must maintain strict confidentiality regarding:
• client identity
• travel destinations
• business discussions
Unauthorized disclosure is strictly prohibited.
⸻
27. VIP Executive Transportation
Certain clients may receive enhanced service including:
• priority dispatch
• preferred vehicles
• dedicated chauffeurs
• confidential travel handling
VIP service arrangements may be governed by separate agreements.
⸻
28. Chargeback Protection
Transportation services are non-reversible services once rendered.
Clients agree to contact the Company to resolve disputes before initiating chargebacks.
Unauthorized chargebacks may result in:
• collection actions
• account suspension
• recovery of fees.
⸻
29. Privacy Policy
Client data is used solely for operational purposes including:
• reservation management
• payment processing
• customer service
The Company protects client information using industry-standard security practices.
⸻
30. Website Disclaimer
Information displayed on Company websites or marketing materials is for informational purposes only.
Pricing, vehicle availability, and service offerings may change without notice.
Use of the website constitutes acceptance of Company policies.
⸻